Here at ITS Active IT are always on the lookout for experienced 2nd Line IT Support Engineers, and we would welcome your CV to be added to our list of possible candidates should a vacancy become available. We have no vacanices at the moment

Ideally, we are looking for Engineers who can build and maintain Hyper-V systems, we are also after Engineers who have high level Firewall experience, ideally with Fortigate or Cisco.

You need to have proven experience, and you need to live in the Tunbridge Wells area.

Job Duties

Provide end user support for the ITS Active IT Limited customer base. This includes remote and onsite support. Troubleshoot, and resolve issues regarding Windows desktops and servers as well as associated business applications

Provide Server support on all levels

Support all Microsoft and third-party applications

Work with Desktop Management team to develop better delivery of IT solutions

Coordinate and support all user relocations

Provide detailed documentation and communicate precisely with other IT teams as required

Log calls in incident ticketing system accurately and thoroughly with comprehensive detail

Review open problem tickets daily. Follow up with open work orders.

Ensure that Incidents and Service Requests have been dealt with to the Business users satisfaction

Ensure that response time and resolution time objectives are met as defined in the SLA

Communicate with IT staff/management to discuss problem status, policies, procedures, and documentation

Requirements for the role


In depth knowledge of Windows desktop technologies.

In depth knowledge of Desktop and laptop hardware

In depth knowledge of TCP/IP, DNS and Internetworking Technology

In depth knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook), Office 365, SharePoint and related technologies

Knowledge of Server, Voice & Communications Infrastructure, especially Hyper-V and VMware

Knowledge of various Operating systems (e.g. Windows, Linux, Apple)

Knowledge of Audio and Video Conferencing technologies

Knowledge of common Market Data applications and services

Relevant industry certifications may include Microsoft MCP, MCITP, MCSA or individual Microsoft specialist training such as Excel, Word, PowerPoint, Outlook or ITSM products


Qualifications in any branches of IT and Computer Science are preferential

Minimum 3 years Desktop Support experience, preferably within a large Helpdesk or Support Company environment

Special Job Requirements

Shift rota basis (Currently 8:00 to 18:00)

Occasional afterhours and weekend work as needed

You must have very strong customer communication skills

We may require you to work remotely, as well as at our offices in Tunbridge Wells

You will be required to go to customer sites in London and the South East to undertake on-site work

If you are an experienced 2nd Line IT Support Engineer with a proven track record we would like to hear from you. There is no need to slog your way up to London every day!, come and speak to us. We are a young company that is undergoing a strong growth in our customer base and we need quality engineers..

Send your CV to –